Question 1

How to apply for a venue?

Accepted Answer

Please call 2834 2702 to check the availability with our staff at the Rental Department. If the availability is available, the venue will allow customers to make a preliminary reservation for two weeks (pencil mark). The venue application form and related documents must be submitted within two weeks. If the documents are not submitted on time, the reservation will be automatically cancelled.

Question 2

When is the earliest time to accept applications?

Accepted Answer

Weekday rental schedule:Applications can be accepted one year in advance. For example, if you want to rent on December 22, 2021 (Wednesday), the earliest you can apply is December 1, 2020. For renting on Saturdays, Sundays and public holidays:Large-scale events (those with more than 200 participants) can be accepted for application one year in advance.Small-scale events (with less than 200 participants) can be applied for three months in advance.example:For large-scale programmes with more than 200 people, applications for the December 25, 2021 slot can be accepted as early as one year in advance, that is, from December 1, 2020.For small-scale shows with less than 200 people, applications for the December 25, 2021 slot can be accepted as early as three months in advance, that is, from September 1, 2021.

Question 3

If I need to visit the site, do I need to make an appointment?

Accepted Answer

If necessary, please call 2834 2702 to ask our staff.

Question 4

When do I need to pay the venue rental after my application is approved?

Accepted Answer

After the date is approved, the client will receive a payment notice. The deposit is 20% of the total venue rental and must be paid within one month after the payment notice is issued; the balance is 80% of the total venue rental and must be paid 90 days before the event.The payment ratio for the period rented one year ago is as follows: The deposit is 20% of the total rent and must be paid within one month after the payment notice is issued; The second deposit is 60% of the total rent and must be paid within six months before the event; The remainder is 20% of the total rent and must be paid 90 days before the event.

Question 5

Can the booked schedule be adjusted?

Accepted Answer

Once a booking has been confirmed, the dates cannot be moved unless approved by the venue manager.

Question 6

If I have already rented a venue, can I cancel the date and get a refund?

Accepted Answer

Cancellation of the venue must be notified in writing 60 days before the event, and all paid venue rental fees will be forfeited.If the event is cancelled within 60 days, the venue will forfeit its deposit, rental, service fees and license fees, and will be entitled to recover the remaining costs of the event.

Question 7

When is the venue available for hire?

Accepted Answer

The venue's office hours are: Monday to Friday 10:00-20:30, Saturday 10:00-16:30, closed on Sunday. Customers can adjust the usage time with the venue staff according to the special needs of the program.

Question 8

Does the venue provide parking spaces?

Accepted Answer

There are no parking spaces available. If you need to transport supplies, you can use the Southorn Centre car park, which is open from 06:00 to 22:00. If you need to use the car park outside of opening hours, please apply to the venue staff in advance.

Question 9

Can the show provide catering services?

Accepted Answer

No eating or drinking is allowed in the venue. If the event requires catering services, the organizer must apply for a license from the relevant government department. After successful application and approval by the venue manager, it can be carried out within the designated area. The venue will charge additional cleaning fees depending on the actual situation.

Question 10

Are banners/flags allowed to be hung and displayed in the venue?

Accepted Answer

All decorations (including brochures and posters) displayed in the venue must be submitted to the venue manager for approval at least 14 days before the event. They can only be displayed in the venue after approval. The venue will charge according to the display content, location and quantity. No brochures, posters or promotional materials may be sold or distributed in the venue without approval.

Question 11

What documents should be submitted before holding the festival?

Accepted Answer

In addition to the rental application form, the event program, venue layout, insurance, and other relevant licenses must be submitted one month before the event.

FAQ

Frequently Asked Questions about Venue Rental

How to apply for a venue?

When is the earliest time to accept applications?

If I need to visit the site, do I need to make an appointment?

When do I need to pay the venue rental after my application is approved?

Can the booked schedule be adjusted?

If I have already rented a venue, can I cancel the date and get a refund?

When is the venue available for hire?

Does the venue provide parking spaces?

Can the show provide catering services?

Are banners/flags allowed to be hung and displayed in the venue?

What documents should be submitted before holding the festival?

Frequently Asked Questions for General Participants

Is food and drink allowed on site?

Do you have lockers for rent?

Can I take photos and videos of the show?

Is there a water dispenser on site?

What should I do if I lose something on site?

Frequently Asked Questions for Interest Classes

What is an old student?

How to register for interest classes and how to pay?

Can I register for someone else?

Can I get a refund or make up lessons?

Are there shower facilities?

FAQ

​Frequently Asked Questions about Venue Rental

How to apply for a venue?

When is the earliest time to accept applications?

If I need to visit the site, do I need to make an appointment?

When do I need to pay the venue rental after my application is approved?

Can the booked schedule be adjusted?

If I have already rented a venue, can I cancel the date and get a refund?

When is the venue available for hire?

Does the venue provide parking spaces?

Can the show provide catering services?

Are banners/flags allowed to be hung and displayed in the venue?

What documents should be submitted before holding the festival?

​Frequently Asked Questions for General Participants

Is food and drink allowed on site?

Do you have lockers for rent?

Can I take photos and videos of the show?

Is there a water dispenser on site?

What should I do if I lose something on site?

​Frequently Asked Questions for Interest Classes

What is an old student?

How to register for interest classes and how to pay?

Can I register for someone else?

Can I get a refund or make up lessons?

Are there shower facilities?

Frequently Asked Questions about Venue Rental

Frequently Asked Questions for General Participants

Frequently Asked Questions for Interest Classes